Due Care

I’m continually mystified by the folks that call in without putting in due care and attention in advance.

Like the people who go to the effort of digging out their card to get our number off the back, then put it away despite the fact that we’ll plainly ask them for the customer number from the other side.  Or, the folks that call in with questions and the like, but have to put shit on hold and go get their card, ’cause it’s in the desk on the far side of the house, or in their car in the garage, or on file in the basement …

…Seriously, we ask you for your customer number every time you call.  Seems to me they should work that out and just have it on hand next time they give us a ring.